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Table of Contents

June 2004 Volume 142, No. 6
 

FEATURES

 

A 75th Anniversary Retrospective
By Bruce W. Radford

 
 

The New CEOs
By Richard Stavros

 
 

Envision the Utility of Tomorrow
By Keith Mueller

 
 

Boardroom Showdown
By Kevin Genieser

 
 

Consolidating Co-ops
By Michael T. Burr

 
 
 

Risk-Management Principles for the Utility CEO
By David Shimko, Brett Friedman, and Tim Essaye

 
 
 

Gen-X and Gen-Y: Teaching Them the Business
By John J. Juliano

 
 
 

Boardroom Directors: Caught in the Matrix
By Paul Benson

 
 
 

Billing, Blackouts, and the Obligation to Serve
By Brian Owenson

 
 
 

Managing Service Quality: The Customer Is Always Right<
By Jim Hendershot

 
 

DEPARTMENTS

  Frontlines
Future Shock

By Richard Stavros
 
  People
 
  Letters to the Editor
 
  Power Measurements
Back to Basics: A Starvation Diet for Utility Earnings Growth
By Gary L. Hunt and Jon Ecker
 
  Perspective
Bringing Wind Energy Up to "Code"

By Randall S. Swisher
 
  Commission Watch
LNG: Ferc Asserts Control

By Julia R. Richardson and John H. Burnes, Jr.
 
  Business & Money
The Fight for Sustainability

By Michael T. Burr