Diversity Roundtable: Staying Connected with Community
Burns & McDonnell
This panel discussed how empathy guides servant leadership in keeping utilities connected to diverse communities.
Customer Engagement
The Art of New Rate Introduction
Changing Customer Attitudes
“Any pricing change will disbenefit some customers. You can manage that issue with proper customer education and customer engagement.”
AESP's 31st Annual Conference: Engaging Residential Customers
AESP
Panelists shared insights into how best to communicate the value of emerging AMI-enabled smart rate structures and price-responsive technologies to residential customers.
Nine Ways Energy Companies Must Improve Customer Service
Navigating the Path Forward
The pandemic has changed consumer behavior and some of these changes are likely to remain long after the pandemic is resigned to the history books.
Thoughts on Government-Utility Relations
Time for Creativity
As utilities are generally unable to determine whether nonpayment by a customer is pandemic related, customer payments effectively became voluntary.
Customer Centricity
Lynchpin of Utility Strategy
Every CEO is seeking to create the utility of the future, but the strategy has been focused on cost cutting and changing the mix of generating plants. But the disruption is originating with the customer, and the strategy has to be customer centric.
No Longer Simple Energy
Uplight Merges Six Companies
What did you do this summer? While most of us enjoyed a vacation, Justin Segall spent his summer seemingly like a superhero, accomplishing with his team an amazing blitz of mergers aimed at changing the utility customer experience.
Uplight is new. And bright. Announced in July from the merger of Simple Energy and Tendril, it builds upon combining the recent acquisitions of EEme, EnergySavvy, and FirstFuel. In other words, Justin Segall has been busy!
Storm's a-Brewin'
Accelerating AI Adoption
Why utilities must invest in the residential customer experience.
Four CEOs on Innovation: Ben Fowke
CEO, Xcel Energy
Customers are not comparing us to another utility, they’re comparing us to Amazon, FedEx, and Domino’s Pizza.
National Consumer Protection Week
UUAS Partners with FTC
It is not too late to join the campaign. The FTC welcomes new partners and encourages everyone to join in its consumer education initiative.