Shutting Down Scams 2017
Consumers Protected
The UUAS website had nearly three thousand visitors from November 13 through 17 during National Scam Awareness Week.
Customer Engagement
How 2018 Looks
Capitalizing on Our Strengths: Public Power’s Priorities
The long-time core value of public power utilities – to serve the communities that own them on a not-for-profit basis – means that utility operations are already built to benefit customers.
Utilities Can Do More to Partner with Customers
Regain the Connection
Utilities have an opportunity to provide information on energy efficiency products, demand side management tools, renewable energy.
NYPA: Emilie Bolduc
VP, New York Energy Manager
Rather than just having a bill and seeing your data, now you can see your data and do something about it.
Connecting with Millennials
Seamless Experience is Table Stakes
We spoke with Ashley Nicholls, Executive Director of Strategy, KSV Advertising.
2.7 Million Jobs at Stake
We Must Keep in Mind Their Work
An estimate by M.J. Bradley & Associates blows away the myth that there are just 400,000 electricity jobs.
Enhancing Customer-Centricity
Growing New Relationships
A customer-centric approach to product and service design and planning can increase resilience.
Turning Ideas into Value
From Ideation to Commercialization
Utilities need to master becoming a more commercial enterprise without abandoning their historic service legacy.
Rethinking Customer Research
Insights from Competitive Industries
It is imperative for utilities to better understand customer needs before someone else does.
Energy People: Joe Hamrock
CEO of NiSource
Joe Hamrock has been NiSource President and CEO since July 2015 and is also a member of its Board of Directors. He also served in a variety of senior executive positions with American Electric Power, including President and CEO of AEP Ohio.