Calendar of Events

Sep 29, 2014 to Oct 03, 2014 | Michigan State University, Lansing MI
Oct 01, 2014 to Oct 03, 2014 | Washington, DC

Keywords

Public Utilities Reports

PUR Guide 2012 Fully Updated Version

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PUR Guide

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Customer Engagement

Selling the Smart Grid - The Backlash

California learns painful lessons from its proposal to mandate demand response.

Michael T. Burr

When the California Energy Commission (CEC) proposed to include programmable communicating thermostats in the state’s new building codes, it expected some push-back from home builders. It didn’t expect what it got: a major public outcry.

The Greening of Utility Customers

A survey finds that consumers would support higher costs of “clean coal” and alternative fuels.

Gregory E. Aliff and Branko Terzic

More than three quarters of the consumers surveyed believe that alternative energy brought benefits, and a slight majority, 54 percent, would pay an additional 5 percent on their electric bills. The survey also found that 62 percent would be willing to pay higher rates to support “clean-coal” technologies

Customer Care: Microsoft Moves In

Systems heavyweight broadens its industry footprint.

Christian Hamaker

With utilities anticipating heavy rate increases in the near future, they can ill afford to alienate their customers. At the very least, they need to equip themselves to face an upsurge in customer queries and billing questions, as ratepayers come to grips with the new reality.

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