American Electric Power named Michael Rencheck senior vice president and chief nuclear officer for its D.C. Cook Nuclear Plant in Bridgman, Mich. The American Public Power...
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IBM, NIPSCO Increase Productivity
Northern Indiana Public Service Co. (NIPSCO) and IBM have developed the Integrity/Customer Services System, which provides any customer service with one telephone call. Customer questions that previously required several transfers will now be handled by a single representative who has access to billing, service, and repair information. Property owners with several buildings or several tenants at one building will receive a combined bill, rather than separate bills for each meter. NIPSCO customers will also receive lifetime account numbers instead of account numbers tied to a certain address. The system enables the utility to track service personnel on a real-time basis, too, so their arrival times can be better predicted. NIPSCO and IBM are marketing the system to other utilities; so far Arizona Public Service has bought it.
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