American Electric Power named Michael Rencheck senior vice president and chief nuclear officer for its D.C. Cook Nuclear Plant in Bridgman, Mich. The American Public Power...
IBM, NIPSCO Increase Productivity
Northern Indiana Public Service Co. (NIPSCO) and IBM have developed the Integrity/Customer Services System, which provides any customer service with one telephone call. Customer questions that previously required several transfers will now be handled by a single representative who has access to billing, service, and repair information. Property owners with several buildings or several tenants at one building will receive a combined bill, rather than separate bills for each meter. NIPSCO customers will also receive lifetime account numbers instead of account numbers tied to a certain address. The system enables the utility to track service personnel on a real-time basis, too, so their arrival times can be better predicted. NIPSCO and IBM are marketing the system to other utilities; so far Arizona Public Service has bought it.
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