To an outsourcing company, offering services to utilities to manage their motor vehicle fleets may seem like a simple economic proposition. "We can do it better and cheaper," the outsourcers say.
But it's not that easy. Thorny issues arise (em in economics, quality, administration, and labor relations. And they must be faced head on.
Few utilities today have avoided outsourcing one function or another in the effort to cut costs. Some utilities have been burned.