Public Utilities Reports

PUR Guide 2012 Fully Updated Version

Available NOW!
PUR Guide

This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.

Order Now

Service Complaints Kill Oregon Price Caps

Fortnightly Magazine - July 15 1996

The Oregon Public Utility Commission (PUC) has terminated an alternative regulation plan adopted for U S WEST Communications, Inc. a telecommunications local exchange carrier (LEC), in 1991. (For PUC order approving plan, see, Re U S West Communications, Inc., 128 PUR4th 135 (Ore.P.U.C.).)

The settlement agreement culminates an investigation by the PUC's staff into a "severe increase of service-quality problems" over the past four years (em including an excessive number of customer-service complaints in 24 of the LEC's 77 central offices as well as a failure to meet the service standard for transmission-loss level variation. In addition to terminating the rate plan, the LEC is directed to provide, at its own expense: 1) a cellular phone loaner option for customers that do not receive requested service on time, and 2) an automatic out-of-service credit for customers that experience unreasonable delays in receiving service repairs. Re U S WEST Communications, Inc., UT 80, Order No. 96-107, Apr. 24, 1996 (Ore.P.U.C.).


Articles found on this page are available to Internet subscribers only. For more information about obtaining a username and password, please call our Customer Service Department at 1-800-368-5001.