Part way through the Feb. 27 conference on electric competition, it was so quiet you could hear a hockey puck slide across the ice. No, hell had not frozen over. Rather, it was Commissioner Marc...
Service Complaints Kill Oregon Price Caps
The Oregon Public Utility Commission (PUC) has terminated an alternative regulation plan adopted for U S WEST Communications, Inc. a telecommunications local exchange carrier (LEC), in 1991. (For PUC order approving plan, see, Re U S West Communications, Inc., 128 PUR4th 135 (Ore.P.U.C.).)
The settlement agreement culminates an investigation by the PUC's staff into a "severe increase of service-quality problems" over the past four years (em including an excessive number of customer-service complaints in 24 of the LEC's 77 central offices as well as a failure to meet the service standard for transmission-loss level variation. In addition to terminating the rate plan, the LEC is directed to provide, at its own expense: 1) a cellular phone loaner option for customers that do not receive requested service on time, and 2) an automatic out-of-service credit for customers that experience unreasonable delays in receiving service repairs. Re U S WEST Communications, Inc., UT 80, Order No. 96-107, Apr. 24, 1996 (Ore.P.U.C.).
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