Are utilities ready to really engage customers, and get them to care about more than just whether the beer stays cold? Or will we turn our focus away from customers, because we don’t know how to...
(1) the regulatory rate freeze imposed under the state's restructuring scheme,
(2) the state-imposed duty to serve that forced Edison to supply electricity to retail customers regardless of price, and
(3) the Jan. 4 order by the state public utility commission that Edison said barred it from obtaining funds to meet its payment obligations to the PX.