Studies and Reports
Natural Gas Retail Choice. Utility affiliates hold large market shares in natural gas customer choice programs, raising questions about the extent of true competition...
Utilities can transform the business while managing risk.
over information technology and related processes. The existence of an SAS 70 should reduce the time and cost associated with auditing a vendor.
In conclusion, the prospect of increased financial returns and higher performance targets proffered by outsourcing vendors, combined with powerful examples of success stories, presents a very attractive argument for many utilities to outsource. However, delegation of responsibility to an outsourcer introduces a broad range of changes and challenges. Thus, while the need for strong controls remains integral for any business environment, the variety and intensity of controls must change significantly to thrive in this new and more complex setting. A proactive control strategy that touches all dimensions of the outsourcing arrangement has the power to make the promised benefits an attainable reality.