Utilities across the country are experimenting with various new ways to communicate with customers—from Twitter feeds to text alerts. But few utilities have figured out how to integrate new media...
Consensus building is an imperative and educational art form.
to integrate these programs into a comprehensive statewide system.
The valuation of solar DE on the APS system, ComEd’s pioneering AMI deployment, and the statewide smart-grid strategy for Maryland are three examples that reveal how stakeholder processes are evolving, and reinforce how they increasingly are being used to help utilities cope with the megatrends driving the industry, such as intelligent infrastructure, customer engagement, and solutions to the capacity-carbon conflict.
No other industry is as deeply embedded in society as is the electricity industry, or has so many diverse stakeholders who desire inclusion in the decision-making process. The megatrends driving the industry forward all have one thing in common: the rapidly growing interdependencies among suppliers, customers, regulators, vendors and advocates. Processes that facilitate more effective stakeholder collaboration are imperative.