The utility’s role is changing, and regulation must change along with it – to spur innovation and respond to evolving customer needs. Modernizing the industry will require a dynamic approach.
Customer Service: 2020
Grid upgrades spark an interactivity revolution.
two we’ll see some naysayers who will say this isn’t good. It will take patience among utilities, regulators and customers to get through the early changes and get to the next level of capabilities that can be delivered with the smart grid.