The conventional wisdom about utility spending is correct, but key factors affecting customer satisfaction aren't obvious—and are tricky to control.
A holistic approach to smart-grid security.
processes. With the increased focus and requirements around security, external entities may need to engage differently in many areas, such as using multi-factor authentication and VPN access.
In order to realize the smart grid’s potential, security must exist in every fiber of the smart-grid’s fabric. Smart-grid security threats will become more challenging and pervasive in the foreseeable future, and both utilities and solution providers will need holistic, proactive and mutually enabling security approaches to address those threats. To paraphrase Thomas Jefferson, the price of smart-grid security is constant vigilance, and that vigilance is everyone’s responsibility.