Utility customers expect their bills to get larger in the future, and they want utilities to provide tools and options allowing consumers to make their own energy choices. However, consumers might...
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Public Utilities Reports
PUR Guide 2012 Fully Updated Version
This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.
Understanding the smart energy consumer in a down economy.
SMS offers an alternative to paper billing. Smart Meters Driving Adoption Customer Engagement Supporting the Payment Process Learning from Europe
Can a disruptive technology change the electric customer experience?
Meeting customers’ service expectations in the smart phone era.
Consumers hold the key to technology’s benefits.
- What Happened in Texas
What Happened in Texas
Evaluating smart meters and public backlash.
By Mike Rutkowski and Todd Lester
Mike Rutkowski leads the pusiness planning and performance improvement group in Navigant Consulting’s energy practice, and Todd Lester is a director in Navigant’s disputes and investigations practice. This article is based in part on Navigant Consulting’s Evaluation of Advanced Metering System (AMS) Deployment in Texas report. Standing alone, this article doesn’t provide a full understanding of the facts and analysis underlying Navigant Consulting’s observations and conclusions from that report, and shouldn’t be relied upon for such.
deployment of advanced meters other than a few thousand meters pursuant to a pilot program.