New channels for communicating with customers not only allow utilities to provide better service; they also create opportunities for utilities to reduce expenses and generate revenue. An...
Saving The Smart Grid
Hype, hysteria, and strategic planning.
the variables in regulation, climate, markets and infrastructure around the country. But the communication problem is a universal nut that every utility must crack.
“The bottom line is we need to take care of our infrastructure as a country, because the northeast blackout cost us almost 1 percent of our GDP—one blackout,” Hickman says, “We know what we need to do today, and we can’t let a bunch of distracting conversations cause us not to take the first step forward on the path.”