What do customers get from AMI investments?
Utility commissions are responding to their constituents by dramatically increasing emphasis on funding for energy-efficiency and demand-response programs. They believe—and expect—advanced metering infrastructure (AMI) will contribute substantially to both areas.
Systems heavyweight broadens its industry footprint.
With utilities anticipating heavy rate increases in the near future, they can ill afford to alienate their customers. At the very least, they need to equip themselves to face an upsurge in customer queries and billing questions, as ratepayers come to grips with the new reality.
How to ensure another Chunnel, WPPS, or Big Dig doesn’t happen to you.
Rilck Noel and Terrel LaRoche
New generation projects face intense financial, regulatory, legal, and political scrutiny. To meet their communities’ power-supply needs with environmental sensitivity and fiscal prudence will require a new level of managerial excellence that some may not be able to achieve.
The purpose of utility-system automation, in a nutshell, is to bring utility service into the 21st century. These advancements will help improve customer service by allowing utilities to respond sooner to situations that cause outages—but only if workforce processes make use of the intelligence these new systems provide.
Utilities are learning how smart-grid data will interface with CIS and other back-office systems. Meters and middleware are rapidly evolving in this brave new world.
The manager of technology services for Phoenix-based Salt River Project (SRP) is tasked with implementing a revolutionary process for one of the most progressive public power utilities in the country. Specifically, he is working to integrate data from SRP’s smart meters (140,000 and counting) into the utility’s back-office processes—particularly customer service and billing.
Significant value waits to be unlocked through consolidation, but conventional approaches have been inadequate.
Jim Hendrickson, Robert Laurens, and Andre Begosso
Can consolidation create sustainable long-term value, or will it prove seductive but, ultimately, disappointing to shareholders, employees, customers, and management alike?
Forget the mega merger as a means to acquire new power plants. FERC’s new rules may offer a better path.
Forget the mega merger as a means to acquire new power plants. FERC’s new rules may offer a better path.
A behind-the-scenes look at what industry influencers are saying.
Understanding the downstream effects of reading and billing from a customer’s meter in a near real-time scenario will increase significantly the data throughput into current customer information systems. Can current systems handle the volume increase? Will call centers have the capacity to handle increased call volumes once customers have access to smart meters and all that they imply? In this case, would outsourcing certain information technology processes be the answer to reducing a utility’s risk and costs?
Developments in IT, outsourcing, customer information and customer relationship systems are challenging long-held notions on essential operations.
New developments in IT, outsourcing, customer information systems, and customer relationship management are challenging long held notions about utilities’ essential operations.
How the maturation of location tracking can increase efficiency.
To realize the enterprise benefits of field-force management, utility executives and managers should pay keen attention to advancements in real-time location tracking; fully extending mobile workforce management in the enterprise, back-end connectivity with enterprise-wide systems; and security of mobile applications.
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