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Profit and the New Normal

Delivering value in a zero-growth market.

Disruptive technologies and resource shifts are changing the utility business model. Market factors are driving companies toward four possible paths.

Customer Service: Doing More With Less

Balancing operational cost and consumer value creation.

Regulatory mandates and smart grid technologies are creating an opportunity for utilities to adopt a new approach to customer service—an approach that balances a range of strategic and operational imperatives, toward the promise of higher customer satisfaction, greater efficiency, and enhanced revenue.

Understanding the New Energy Consumer

Unlocking value in the evolving energy marketplace.

Non-traditional competitors may pose a threat to investor-owned utilities. New research shows that real competition is coming from brick-and-mortar retailers, cable and phone companies, and online retailers like Amazon and Google. The competitive challenge calls upon utilities to strengthen customer relationships.