IT

Outsourcing, Reliability, and IT: When will the Three Meet?

ECM

ECM

Outsourcing, Reliability, and IT

When the grid collapses or a hurricane wipes out power to millions of customers, how does a customer information system (CIS) information technology (IT) manager ensure his or her outsourcing partner works as an extension of the IT organization by providing system reliability? When customer privacy of a competitor is questioned, how can the company be certain that the team members of the outsourcing partner have had sufficient background security checks, and that company data is safe?

Business Process Outsourcing: Myth or Reality?

ECM

ECM

Business Process Outsourcing

The utility HR department is the new battleground.

Today information technology (IT) outsourcing contracts are being signed on an almost weekly basis and are rapidly extending into business process outsourcing (BPO) deals covering a whole range of areas-customer care, human resources (HR), finance and accounting, and procurement, to name a few.

Special ECM Section

Deregulation, competition, and the back-to-basics utility strategy have created tremendous pressures for utilities to cut operating costs while improving customer service. In this environment, companies are being challenged to build the utility of the future-a lean provider of power generation, transmission, and distribution run tightly and efficiently, creating a low-cost, high-performance business.

A Gas Crisis, or Not?

The conclusions made by the NPC gas study raise more questions than they answer.

The conclusions made by the NPC gas study raise more questions than they answer.

In late September of 2003, the National Petroleum Council (NPC) issued a comprehensive study on the future of the U.S. natural gas industry.1

Power Measurements

Energy trading returns, healthier and wiser.

Power Measurement

Energy trading returns, healthier and wiser.

The recent announcement of a trading joint venture between TXU and Credit Suisse First Boston (CSFB) is the latest in a series of positive news items supporting the return of energy trading. Wall Street firms continue to expand into the energy-trading sector, with Citigroup as well as CSFB moving into an area already well represented by the likes of Morgan Stanley, Goldman Sachs, and UBS.

Solving The Crisis In Unscheduled Power

While NAESB and NERC struggle over the issue, North America steadily drifts toward unreliability.

While NAESB and NERC struggle over the issue, North America steadily drifts toward unreliability.

Time is running out. It's been more than two years since the North American Electric Reliability Council (NERC) Joint Inadvertent Interchange Taskforce (JIITF), on which I served, issued its white paper[1] proposing how to price the unscheduled power (inadvertent interchange)1 flowing between NERC-certified balancing authorities (BAs).

Global Warming: The Gathering Storm

Russia resurrects the Kyoto Protocol and the prospect of either mandatory CO<sup>2</sup> emissions cuts for U.S. utilities, or the start of a global trade war.

Russia resurrects the Kyoto Protocol and the prospect of either mandatory CO2 emissions cuts for U.S. utilities, or the start of a global trade war.

In June 2001, the Bush administration withdrew an earlier campaign pledge to support the Kyoto Protocol, claiming that the treaty was fatally flawed in not requiring China and India to reduce carbon dioxide (CO2) emissions and that the science underpinning the treaty was not yet definitive enough to justify the costs of compliance.1

MISO: Building The Perfect Beast

Seams, holes, and historic precedent challenge the Midwest ISO's evolution.

Seams, holes, and historic precedent challenge the Midwest ISO's evolution.

In a single sentence, Bill Smith of the Organization of MISO States (OMS) summarizes prevailing concerns about the new-and-improved Midwest ISO: "When it starts, it has to work."

The Devil in the Transmission Data

Untapped T&AMP;D measurement data could make the difference on reliability.

Untapped T&AMP;D measurement data could make the difference on reliability.

Utility executives rely on sound decision making to determine how resources should be allocated, to ensure that systems operate with a maximum efficiency and reliability at the lowest cost. These executives walk the fine line of deciding where money should be spent to minimize the likelihood of an expensive catastrophe while also achieving a targeted level of reliability. These issues include:

Perspective

Grid reliability is one giant step in mainstreaming the technology.

Perspective

Grid reliability is one giant step in mainstreaming the technology.

Wind power is coming of age in the United States. During the past five years, installations have grown by an average 28 percent yearly. Gleaming, high-tech wind turbines now are interconnected to the bulk power grid in some 30 states.