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Power Experts 2013
May 29, 2013 to May 30, 2013 | Chicago, IL
EEI Annual Convention
Jun 09, 2013 to Jun 12, 2013 | San Francisco, CA
LDC Gas Forum NE
Jun 10, 2013 to Jun 12, 2013 | Boston, MA
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Public Utilities Reports

PUR Guide 2012 Fully Updated Version

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PUR Guide

This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.

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Joan Shafer

A Virtuous Cycle

How customer satisfaction drives returns on equity for regulated electric utilities.

Andrew Heath

Data and experience show that serving customers well translates into better rate case outcomes. Conversely, poor performance starts a downward slide. J.D. Power and Associates research shows the correlation between customer service and financial returns.

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