Outage management

The Consumer-Centric Utility

Empowering Consumers while Managing Risk and Optimizing Assets

Electric utilities do not simply sell a commodity. They sell safe, affordable, reliable and clean electric service. The “Consumer-Centric Utility” business model provides a viable framework for utilities while enabling new products and services that meet growing consumer expectations.

Activating the Human Grid

Involvement of the crew and utility customer is a powerful untapped source of telemetry, control and general network information

The purpose fulfilling the other half of the human grid is to leverage the consumer to provide outage and restoration telemetry, and in some cases, a degree of load control, since the consumer ultimately controls the load.

Threat Level Red

Integrating weather and GIS data for more accurate threat assessments.

Weather and GIS are being combined in new ways to provide better storm threat assessments - helping utilities create increasingly effective battle plans to defend against approaching storms.

Taking Digital to Scale

Eight key ‘plays’ to alter how work is managed and performed.

Adopting digital capabilities to transform operations and processes holds immense promise for utilities. Indeed, it’s the best path to growth.

Why Outage Management Must Change

Smart grid advancements call for a new approach to restoration.

The next-generation smart grid system must perform SCADA, DMS, and OMS functions using a single, common representation of the distribution network.

Taming Distributed Energy

How advanced distribution management systems are key to integrating distributed resources.

Fast growing distributed resources create technical challenges for utilities. Advanced DMS technology promises to help keep local grids balanced.

Big Data, Big Change

Analytics chart a path for industry transformation.

“Without integrating operational data with traditional IT data, I don’t think the industry would be any further along than it was five or 10 years ago.” ~Steve Ehrlich, Space Time Insight

Connecting Before the Storm

Effective crisis communications requires laying groundwork long before the damage happens. Successful engagement calls for consistent, positive messaging when the lights are on.
Effective crisis communications requires laying groundwork long before the damage happens. Successful engagement calls for consistent, positive messaging when the lights are on.

Smart Grid at a Crossroads

Refining the business case for advanced  distribution investments.

As utilities plan their capital budgets for the next few years, investments in advanced distribution systems face an uncertain future. Customers question the value—and propriety—of some programs, while long-term strategic goals depend on seamless integration. What will be the path forward for smart grid technology?