Calendar of Events

Apr 28, 2014 | New York, NY
May 05, 2014 to May 08, 2014 | Las Vegas, Nevada

Keywords

Public Utilities Reports

PUR Guide 2012 Fully Updated Version

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PUR Guide

This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.

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SCADA

Pipelines: Beware of Riptides

Gas restructuring didn't end with Order 636, it just outran the regulators. Now the rules come from the downstream dealmakers.

David A. Foti, and Brian J. Cohen

Gas restructuring didn't end with Order 636, it just outran the regulators. Now the rules come from the downstream dealmakers.

Competitive Intelligence: An Antidote to Downsizing

Glenn E. Montgomery and James P. Spiers

Cutting employees

may be less than healthy, unless you're ready to replace them with technology.

As competition intensifies, increasing numbers of executives are realizing that customer service may have a more important role now than just placating regulators. After all, the broad spectrum of customer service is the principal way (em other than rates (em to differentiate a utility product and the utility itself.

Frontlines

Bruce W. Radford

Everybody's talking about electric utilities dabbling in telecommunications. That's fine. But how about vice versa? Maybe what we've really got is telephone companies (and cable television, too) getting into energy. That's different.

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