Smart Grid Consumer Collaborative

ComEd’s SmartGridExchange Forum Explores Opportunities to Develop New Smart Grid Apps

ComEd, in partnership with Silver Spring Networks and Accenture, hosted its SmartGridExchange Forum, bringing together leading technology and innovation companies, including Oracle, NestLabs, Home Depot, GE Energy, and the Energy Foundry, with other customer and stakeholder organizations, including the City of Chicago, Citizens Utility Board and Smart Grid Consumer Collaborative, to discuss how to leverage the smart grid to deliver increased value to consumers.

Accentuate the Positive

A practical guide to explaining the value of the smart grid.

Despite challenges, grid modernization is paying off for customers. Smart grid progress depends on clarifying the vision and communicating value.

Gasoline Spillover

Although natural gas and electricity is cheap, skyrocketing gasoline prices provide an opening for utilities to engage customers. Knowledge is power, and with the right tools in place, utilities can be outstanding teachers.
Although natural gas and electricity is cheap, skyrocketing gasoline prices provide an opening for utilities to engage customers. Knowledge is power, and with the right tools in place, utilities can be outstanding teachers.

Strategic Segmentation

Understanding consumers’ likelihood of engaging in smart energy behaviors.

Different customers have different wants and needs, and customer segmentation strategies can help utilities understand those differences. But what’s the best way to define customer classes? And what strategies will be most successful in reaching those customers and serving them?

Smart Coaching

Customers won’t join the team unless utilities make it worthwhile.

Are utilities ready to really engage customers, and get them to care about more than just whether the beer stays cold? Or will we turn our focus away from customers, because we don’t know how to engage them — or how to convert engagement into value?

People (March 2011)

First Energy subsidiaries get new executives; Constellation names new treasurer, finance v.p., and CIO; Puget Energy gets new general counsel; plus senior staff changes at Dominion, Georgia Power, Parsons, California Energy Commission, Washington Utilities and Transportation Commission, and others.

The Case for Customer Centricity

Understanding consumer preferences in energy efficiency.

Utilities are just beginning to learn how to engage customers. Across business models and regulatory frameworks, realizing the full potential of smart metering requires a new core competence in consumer support.