Calendar of Events

May 21, 2013 to May 22, 2013 | Washington, DC
May 21, 2013 to May 22, 2013 | Charlotte, North Carolina
May 21, 2013 to May 23, 2013 | Atlanta, GA

Keywords

Public Utilities Reports

PUR Guide 2012 Fully Updated Version

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PUR Guide

This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.

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Suzanne Shelton

Growing Pains

Utilities work toward a more mature relationship with customers.

Steven Andersen

The notion that utilities don’t do a good job of consumer engagement is only half true. The fact is, many customers don’t want to be engaged. They just want cheap, reliable electricity, no questions asked. But smart grid advancements call for a dramatic improvement on both sides of the conversation. Utilities are struggling to create a more mature relationship with their customers.