Calendar of Events

DNV KEMA's 6th Annual Utility of the Future Leadership Forum
Jun 17, 2013 to Jun 19, 2013 | Gaylord National Resort & Convention Center in National Harbor, Maryland
Intersolar Europe
Jun 19, 2013 to Jun 21, 2013 | Munich, Germany
Energy Management Congress West
Jun 19, 2013 to Jun 20, 2013 | Las Vegas, Nevada
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Public Utilities Reports

PUR Guide 2012 Fully Updated Version

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Telus

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Smart Grid as Quick-E Mart

Michael T. Burr, Editor-in-Chief

During interviews for this month’s cover story, “Customer Service: 2020,” leaders in the world of back-office information technology (IT) spoke with Fortnightly about customer service and the smart grid. They came from companies as diverse as Oracle and Telus, HP and Convergys, Vertex and SAP. But whatever the company, whatever the discussion, almost every leader came around eventually to focus on a single agent of change—the rise of electric vehicles.

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