How customer satisfaction drives returns on equity for regulated electric utilities.
Data and experience show that serving customers well translates into better rate case outcomes. Conversely, poor performance starts a downward slide. J.D. Power and Associates research shows the correlation between customer service and financial returns.
A challenging year brings a change in the rankings.
(September 2012) Our annual financial ranking shows some remarkable shifts among the industry’s shareholder value leaders. Despite flat demand and low commodity prices, investor-owned utilities are investing heavily in capital assets. Investment discipline and operational excellence distinguish leaders on the path to financial performance.
(March 2012) Alliant Energy names Patricia Kampling CEO; WE Energies announces organizational changes and appointments; Entergy names new vice presidents; plus senior staff changes at Public Service Electric & Gas, Conservation Services Group, and others.
Technology and regulation changes the outlook for garbage burners.
Notwithstanding some past difficulties, trash-fired power plants represent an increasingly attractive opportunity for future clean generation investment. Waste fuel offers a green source of baseload power that’s competitive with fossil fuels. The technology is proven and mature, and it enjoys public policy support. Additionally, waste fuel will help utilities meet diversity goals and environmental mandates.
Terence A. Burke
Allegheny Energy announced the election of two vice presidents. , vice president for corporate development, became vice president of Allegheny Energy Inc. , deputy general counsel, became a vice president of Allegheny Energy Service Corp. Dailey joined the company in 1991, and Burke joined in 1999.