White Papers / Op-Ed

Is Web Self-Service Right for Your Utility Company?
Recognize the 6 tell-tale signs that your utility company and your customers are poised to benefit from next generation web self-service. This white paper includes knowledge of industry best practices and research conclusions from some of the top consulting firms in the client services industry. Find out if your utility company is meeting your customers’ desire for effective self-service on the web. (Sponsored White Paper)

Price Signals and GHG Reduction
In this white paper commissioned by the COMPETE Coalition and introduced by former DOE Secretary Federico Peña, Navigant Consulting analyzes how transparent markets can most efficiently allocate both electricity and carbon emissions credits.

NERC Today and Tomorrow
Living in the new world of mandatory reliability standards