Only behavioral change will reduce energy consumption.
Standards and technology don't reduce energy consumption, despite the claims of efficiency zealots. Real energy savings only come through behavioral change.
Refining the business case for advanced distribution investments.
As utilities plan their capital budgets for the next few years, investments in advanced distribution systems face an uncertain future. Customers question the value—and propriety—of some programs, while long-term strategic goals depend on seamless integration. What will be the path forward for smart grid technology?
Five forces are putting the squeeze on electricity consumption.
Ahmad Faruqui and Eric Shultz
It’s tempting to attribute the recent slowdown in electricity demand growth entirely to the Great Recession, but consumption growth rates have been declining for at least 50 years. The new normal rate of demand growth likely will be about half of its historic value, with demand rising by less than 1 percent per year. This market plateau calls for a new utility strategy.
Learning lessons from PSE’s residential demand response pilot.
Utilities and regulators increasingly are considering direct control of residential load to help manage the grid. Evaluating the recent experience of one winter-peaking utility—Puget Sound Energy—provides insights into best practices for ramping up direct load control.
Balancing operational cost and consumer value creation.
Greg Guthridge and Nicholas Handcock
Regulatory mandates and smart grid technologies are creating an opportunity for utilities to adopt a new approach to customer service—an approach that balances a range of strategic and operational imperatives, toward the promise of higher customer satisfaction, greater efficiency, and enhanced revenue.
The buzzword of the day is ‘analytics.’ But what does it mean?
As utilities seek to extract value from their technology assets, smart grid and metering data is becoming a gold mine for insights about how to improve service and save money. Fortnightly’s Alyssa Danigelis speaks with experts in the growing field of data analytics, to learn how big data might reshape the utility landscape.
Providing reasonable options for customers who object to smart meters.
Stephen Hadden, Science Applications International Corp. (SAIC)
Customers in some markets are demanding the right to opt out of smart meter deployments. Their concerns involve radio frequency (RF) emissions and potential privacy breaches. Whether these concerns are valid or not, some regulators are requiring options for customers who don’t want smart meters. The right approach can satisfy concerns without undue costs and complexities.
Customers won’t join the team unless utilities make it worthwhile.
Michael T. Burr, Editor-in-Chief
Are utilities ready to really engage customers, and get them to care about more than just whether the beer stays cold? Or will we turn our focus away from customers, because we don’t know how to engage them — or how to convert engagement into value?
Smart grid evolution requires two-way communication—with meters and with customers themselves.
Despite the industry’s cautious and inconsistent approach, the smart grid is becoming a reality. Projects and pilots have provided valuable experience about what works and what doesn’t. Recent survey results illustrate the lessons utilities have learned—and how they’re changing their strategies.
Technology opens customers’ homes to utility services.
Matt Dinsmore and Laurence Wong
Advanced metering infrastructure and intelligent appliances are opening the door to a new market for utility services. But in-home services are a completely different ball game. Going beyond the meter will require utilities to transform the way they engage and serve customers.
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