Big data at work – from plant performance to customer interaction.
Analytics technology isn’t just for customer service and distribution systems. Pattern recognition techniques are allowing utilities to wade through large reams of data and identify incipient equipment problems at power plants, avoiding costly failures and safety compromises.
Meeting customers’ service expectations in the smart phone era.
Mobile data services play a vital role for utilities to better engage customers and provide vital information during outage situations.
The trouble with treating grid projects as market players in New York’s capacity auction.
Edward N. Krapels and William Hollaway
Transmission is not generation. Yet New York ISO makes grid projects qualify as competitive, like gen plants, to get to play in its capacity market.
Evaluating the cost effectiveness of grid-hardening investments.
Philip Mihlmester and Kiran Kumaraswamy
As with any investment, resiliency upgrades can reach a point of diminishing returns. Analyzing the costs and benefits can help guide upgrade strategies.
New tools for enhancing utility preparedness and response.
Michael Beck, Seth Guikema, Ken Buckstaff, and Steven Quiring
Sandy and other major storms have raised the bar for outage management. New modeling systems help utilities predict effects and plan their response.
Scott Cisel and Bill Ernzen
Superstorm Sandy showed that when it comes to manpower, resources to execute normal operations are becoming scarcer. A new strategy is required to coordinate disaster response and recovery.
Today’s talent deficiency is tomorrow’s imperative.
Susan W. Christensen, Sandra L. Jones, and Brian Payne
The utility talent gap is widening. New technologies and evolving markets call for a more proactive approach to building the future workforce.
An approach to complying with NERC’s new cybersecurity standard, CIP-007 (R2).
NERC’s new standards require utilities to lock down network ports and services. Compliance calls for a systematic approach to cataloging and tracking.
Portable small-scale generators could keep vital services on line during a major power outage.
William Zarakas, Frank Graves, and Sanem Sergici
High-voltage generation reserves cost more than would portable, small-scale units to keep critical services on line during a major power outage.
New England turns to fuel oil for the coming winter.
Burning oil when gas supplies are tight increases costs for customers. Is it also discriminatory?