Tales of bad faith, cold feet and price manipulation.
Lollipops"/fn1/ and "loopholes." "Islands" and "peninsulas." Utilities have invented a colorful new lexicon to explain what's...
produce savings for the customer."
(em Terry Dittrich,
Regulatory Affairs Manager,
Orange & Rockland Utilities, Inc.
"Maybe a pilot program represents something of a risk in that a customer goes forward and views the program as a company program. ... I suppose the flip side of that is it may be the competitive market that will be assigned fault for whatever dissatisfaction a customer experiences."
(em Brian Abbanat,
Electric Power Division Director,
of Public Utilities
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