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Residential Pilot Programs: Who's Doing, Who's Dealing?

Fortnightly Magazine - January 1 1997

produce savings for the customer."

(em Terry Dittrich,

Regulatory Affairs Manager,

Orange & Rockland Utilities, Inc.


"Maybe a pilot program represents something of a risk in that a customer goes forward and views the program as a company program. ... I suppose the flip side of that is it may be the competitive market that will be assigned fault for whatever dissatisfaction a customer experiences."

(em Brian Abbanat,

Electric Power Division Director,

Massachusetts Department

of Public Utilities

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