The Federal Energy Regulatory Commission appointed Joseph H. McClelland director of its Division of Reliability in...
at the EIA, John Herbert expresses amazement that consumers are able to find his telephone number and talk his ear off when prices soar.
"This winter, when prices shot up, I got phone calls from senior citizens in Ohio who knew how to read their bills real well. So I explained to them what was going on.
"They thought it was the oil companies coming back to stick it to them again, like back in the 1970s.
"It's a bit more complicated than that,"
Articles found on this page are available to Internet subscribers only. For more information about obtaining a username and password, please call our Customer Service Department at 1-800-368-5001.