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Fortnightly Magazine - May 1 1997

at the EIA, John Herbert expresses amazement that consumers are able to find his telephone number and talk his ear off when prices soar.

"This winter, when prices shot up, I got phone calls from senior citizens in Ohio who knew how to read their bills real well. So I explained to them what was going on.

"They thought it was the oil companies coming back to stick it to them again, like back in the 1970s.

"It's a bit more complicated than that,"



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