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Letters from the U.K.: Early Experiences in Mass Market Utility Retailing

Fortnightly Magazine - January 15 2000

"Telecos will seek energy alliances," Utility Week, March 5, 1999, p. 11.

4 Survey participants were asked to identify how businesses could most effectively differentiate themselves from competitors. The survey was conducted in 1998 and involved more than 200 of Europe's leading businesses across several sectors. "Shaping the Value Chain for Outstanding Performance," PricewaterhouseCoopers, 1998.


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