After considering the matter in several proceedings since 1991, the Hawaii Public Utilities Commission (PUC) has decided to permit the state's utilities to include in rates the full cost of...
it could really help here." Chayet added that the offices of the state attorney general and governor could help regulators in this activity.
Other interests had mixed reactions to New York's approach. One consumer advocate maintained that it is more important to assure customers understand the basics of deregulation before introducing them to more complex issues. Staff at other commissions in the Northeast seemed to agree, noting that their agencies were focused on educating consumers about fundamentals of retail choice.
Noted Ron F. LeComte, director of the electric power division at the Massachusetts Department of Telecommunications and Energy, "I do believe that as customers become more aware of the functional unbundling, as to who is the appropriate entity [to contact] if they have service issues, [they will be better equipped to handle problems that arise.]"
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