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Off Peak

Should PUCs teach customers that the market doesn't want them?
Fortnightly Magazine - July 1 2000

it could really help here." Chayet added that the offices of the state attorney general and governor could help regulators in this activity.

Other interests had mixed reactions to New York's approach. One consumer advocate maintained that it is more important to assure customers understand the basics of deregulation before introducing them to more complex issues. Staff at other commissions in the Northeast seemed to agree, noting that their agencies were focused on educating consumers about fundamentals of retail choice.

Noted Ron F. LeComte, director of the electric power division at the Massachusetts Department of Telecommunications and Energy, "I do believe that as customers become more aware of the functional unbundling, as to who is the appropriate entity [to contact] if they have service issues, [they will be better equipped to handle problems that arise.]"

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