As utilities grapple with aging infrastructure and outage management, they are evaluating their GIS and considering the best way to keep up with the shifting demands of the electric-power industry...
into its CIS. With the new system, data from the field goes to the outage management system and then to the CIS as well. As a result, Pellegrini says, the CIS updates outage information immediately. The company worked hard to integrate the two systems, he says, and as a result customer service representatives at the company have at their disposal much more information than ever before, such as whether a truck has been dispatched to a particular area, what the time estimates are for service restoration, and even whether field personnel are on site. "That's a big enhancement. ... I think this is going to be a tremendously faster and quicker way to get information to our customers, which is what they want," Pelligrini says.
Whether a utility decides to outsource or upgrade its own systems to incorporate CIS into its outage management plan, BG&E's Pelligrini advises taking an incremental approach to implementation. "Layer it in. Bring in a small piece, and make sure it runs properly before layering it across the entire [CIS] system."
And even more to the point: "Don't put anything out you're unsure about."
Considering the success Pelligrini had with his CIS system during Hurricane Isabel, that's deceptively simple advice.
Articles found on this page are available to subscribers only. For more information about obtaining a username and password, please call our Customer Service Department at 1-800-368-5001.