(September 2009) The industry’s best companies are weathering the financial storm reasonably well, with the F40 delivering equity returns in the 14-percent range for fiscal 2008....
CIS: The new Profit Machine
complex integration issues, the difficulty of disabling legacy products' functionality, and increased product life-cycle costs.
Outsourcing: High costs and complex IT infrastructure continue to make customer care and billing frequent outsourcing candidates by energy companies focused on operational excellence. Despite the existence of numerous external service providers, low product maturity and tenuous financial models continue to be key reasons for low acceptance of externally sourced CIS solutions. Alliance Data Systems, the largest outsourcing provider in the customer care and billing space in energy, has reached leadership status via acquisitions rather than organic growth, and subsequently has numerous CIS platforms (e.g., Indus Banner, Excelergy, ConsumerLinx, Peace, Soluziona).