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Outsourcing, Reliability, and IT: When will the Three Meet?

ECM
Fortnightly Magazine - September 2004

management team is committed to the success of the engagement. As long as the CIS manager can ensure the client's commitment and attention, the rest soon follows. It is imperative, therefore, that the CIS manager treats the outsourcing partner team as an extension of his own staff. The client and the outsourcing partner should organize frequent CIS team-building events so that members of the client and partner teams are adequately engaged. Good working relationships between the client and the on-site partner team go a long way to ensure processes that provide reliability and security are adequately followed.

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