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Technology Corridor

Mobile workers provide the next opportunity for utility productivity gains.
Fortnightly Magazine - March 2005

in the service center.

At the same time field workers become multi-skilled. Crews can begin to handle all types of work, based on location, proximity, and skills rather than specific work types. More efficient processes that minimize handoffs are developed.

Field and office workers have real-time access to work schedules and information necessary to complete their jobs, whether they are accessing that information remotely through a wireless laptop in the truck or through a connected office based computer.

Paper is eliminated wherever possible, and work scheduled and updated in real time. Field force enablement tools need to support both disconnected and connected operations for the field organization at all times. These capabilities will continue to expand as wireless networks and connectivity evolve to support devices and applications of all kinds, rather than proprietary tools.


 

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