Serving customers’ needs should be a top priority for power companies, irrespective of the regulatory construct and business model. Transformation doesn’t change this basic fact, but how do we...
Customer Service: 2020
Grid upgrades spark an interactivity revolution.
two we’ll see some naysayers who will say this isn’t good. It will take patience among utilities, regulators and customers to get through the early changes and get to the next level of capabilities that can be delivered with the smart grid.