During interviews for this month’s cover story, “Customer Service: 2020,” leaders in the world of back-office information technology (IT) spoke with Fortnightly about customer service and...
Reconsidering Resource Adequacy, Part 2
Capacity planning for the smart grid.
to a point. In addition, instances of high prices and critical peak pricing and rebates—when consumers realize the value of their investments in smart meters and devices—will have a positive impact on sales and deployment of such devices, ultimately strengthening the ability of the smart grid to ensure resource adequacy.