Utilities across the country are experimenting with various new ways to communicate with customers—from Twitter feeds to text alerts. But few utilities have figured out how to integrate new media...
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Public Utilities Reports
PUR Guide 2012 Fully Updated Version
This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.
Mastering multi-channel communications for customer service success.
How to find a future that works.
A survey finds that consumers would support higher costs of “clean coal” and alternative fuels.
A land rush in the burgeoning home energy management market.
- Retail Resurgence
Beyond-the-meter technologies challenge the utility monopoly.
Andre Begosso et al.
Andre Begosso (firstname.lastname@example.org) is a senior manager in Accenture’s utilities strategy practice. Tim Porter (email@example.com) is a senior executive in the practice and is the retail lead for utilities. Robert Laurens (firstname.lastname@example.org) is a senior executive in the practice and is the head of strategy for utilities. The authors acknowledge the contributions of Sarah Callaghan and Curtis Bech, Accenture analyst and manager, respectively.
Traditional utilities have a long road ahead in which to play catch up.