Utility customers expect their bills to get larger in the future, and they want utilities to provide tools and options allowing consumers to make their own energy choices. However, consumers might...
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Public Utilities Reports
PUR Guide 2012 Fully Updated Version
This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.
Understanding the smart energy consumer in a down economy.
SMS offers an alternative to paper billing. Smart Meters Driving Adoption Customer Engagement Supporting the Payment Process Learning from Europe
Can a disruptive technology change the electric customer experience?
Meeting customers’ service expectations in the smart phone era.
Consumers hold the key to technology’s benefits.
- Retail Resurgence
Beyond-the-meter technologies challenge the utility monopoly.
Andre Begosso et al.
Andre Begosso (email@example.com) is a senior manager in Accenture’s utilities strategy practice. Tim Porter (firstname.lastname@example.org) is a senior executive in the practice and is the retail lead for utilities. Robert Laurens (email@example.com) is a senior executive in the practice and is the head of strategy for utilities. The authors acknowledge the contributions of Sarah Callaghan and Curtis Bech, Accenture analyst and manager, respectively.
Traditional utilities have a long road ahead in which to play catch up.