Are utilities ready to really engage customers, and get them to care about more than just whether the beer stays cold? Or will we turn our focus away from customers, because we don’t know how to...
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Public Utilities Reports
PUR Guide 2012 Fully Updated Version
This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.
Customers won’t join the team unless utilities make it worthwhile.
Supporting continuous improvement in energy management processes.
Survival in the new market requires embracing new technologies and practices.
Web technologies are transforming the utility-customer relationship.
How to avoid a Texas-style backlash.
- Retail Resurgence
Beyond-the-meter technologies challenge the utility monopoly.
Andre Begosso et al.
Andre Begosso (firstname.lastname@example.org) is a senior manager in Accenture’s utilities strategy practice. Tim Porter (email@example.com) is a senior executive in the practice and is the retail lead for utilities. Robert Laurens (firstname.lastname@example.org) is a senior executive in the practice and is the head of strategy for utilities. The authors acknowledge the contributions of Sarah Callaghan and Curtis Bech, Accenture analyst and manager, respectively.
Traditional utilities have a long road ahead in which to play catch up.