New developments in IT, outsourcing, customer information systems, and customer relationship management are challenging long held notions about utilities’ essential operations.
president); and David Ziegner of Indiana (treasurer). Illinois Commerce Commissioner Erin O’Connell-Diaz was selected to lead the committee on electricity.
Boards of Directors: Tendril elected Tom McDaniel as chairman of the board. McDaniel served as CEO of Edison International for 37 years and held management positions at Southern California Edison. He now serves as a director at SunPower.
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