Remarkable Energy Careers: Jim Fama
We talked with Jim Fama, retiring and on his last day at EEI, about his remarkable career.
Jim Fama was the Edison Electric Institute’s vice president for energy delivery since 2002.
Bill Spence
PPL CEO Interviewed
We went to Allentown and talked with Bill Spence.
What are the most exciting things happening at PPL? What were the biggest challenges in that journey? Were there some tough challenges you had to get through?
A Virtuous Cycle
How customer satisfaction drives returns on equity for regulated electric utilities.
Data and experience show that serving customers well translates into better rate case outcomes. Conversely, poor performance starts a downward slide. J.D. Power and Associates research shows the correlation between customer service and financial returns.