Calendar of Events

May 21, 2013 to May 22, 2013 | Washington, DC
May 21, 2013 to May 22, 2013 | Charlotte, North Carolina
May 21, 2013 to May 23, 2013 | Atlanta, GA

Keywords

Public Utilities Reports

PUR Guide 2012 Fully Updated Version

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PUR Guide

This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.

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Creating Value for the New Energy Consumer

Smart Coaching

Customers won’t join the team unless utilities make it worthwhile.

Michael T. Burr, Editor-in-Chief

Are utilities ready to really engage customers, and get them to care about more than just whether the beer stays cold? Or will we turn our focus away from customers, because we don’t know how to engage them — or how to convert engagement into value?