Calendar of Events

DNV KEMA's 6th Annual Utility of the Future Leadership Forum
Jun 17, 2013 to Jun 19, 2013 | Gaylord National Resort & Convention Center in National Harbor, Maryland
Intersolar Europe
Jun 19, 2013 to Jun 21, 2013 | Munich, Germany
Energy Management Congress West
Jun 19, 2013 to Jun 20, 2013 | Las Vegas, Nevada
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Public Utilities Reports

PUR Guide 2012 Fully Updated Version

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PUR Guide

This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.

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A Virtuous Cycle

How customer satisfaction drives returns on equity for regulated electric utilities.

Andrew Heath

Data and experience show that serving customers well translates into better rate case outcomes. Conversely, poor performance starts a downward slide. J.D. Power and Associates research shows the correlation between customer service and financial returns.

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