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Intersolar Europe
Jun 19, 2013 to Jun 21, 2013 | Munich, Germany
Energy Management Congress West
Jun 19, 2013 to Jun 20, 2013 | Las Vegas, Nevada
REFF Wall Street
Jun 25, 2013 to Jun 26, 2013 | New York, NY
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Public Utilities Reports

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Customer value

C&I Customers Get Smart

Technology creates new opportunities for demand- side management

By Kristin Brief and Brad Davids

Customer value is a key factor in any smart grid business case. But not all customers are created equal. In particular, commercial and industrial (C&I) customers have greatly different needs, considerations and sensitivities, compared to residential customers. As a result, demand response and efficiency programs won’t produce the same results across customer classes. Getting the most from the C&I market will depend on integrating smart grid with smart building technologies.

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