customer

Show Them the Money

Customer Connection: How to win over customers on energy efficiency.

New Research into energy efficiency, smart grid technologies and renewables will have utilities and regulators pleasantly surprised.

Electrifying Your Customer

Customer Connection: Five steps to better relations with your most important client.

Utility customers are hungry for more information and to interact with their providers. But, first, utilities need to know what problems their customers want to solve.

Start the Conversation

The regulator’s role in a world divided by distributed generation.

A state utility commissioner urges her colleagues to begin planning now for distributed generation – before it’s too late.

Taking Digital to Scale

Eight key ‘plays’ to alter how work is managed and performed.

Adopting digital capabilities to transform operations and processes holds immense promise for utilities. Indeed, it’s the best path to growth.

Unwinding the Death Spiral

Rooftop solar, net metering, and the perils of utilityspeak.

The Sierra Club accuses utilities of trying to snuff out rooftop solar. Attorney Donald Sipe recommends RTO/ISO markets for natural gas.

DSM: Don’t Stop Maximizing

Useful analytics to improve program performance.

Turning interval meter data into analytics to improve program performance for demand-side management.

Tweet, Like, and Follow

Utilities get serious about social media.

Social networks offer substantial communications value, and utilities can no longer ignore them. A successful strategy, however, requires careful management.