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Turning Toward Customers

Utility transformation guided by improved customer insight.

Improved customer insight can help utilities transform their business models, to strengthen engagement with consumers and remain competitive as the energy sector evolves.
Byline: 

Osvald Bjelland

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DSM: Don’t Stop Maximizing

Useful analytics to improve program performance.

Turning interval meter data into analytics to improve program performance for demand-side management.
Byline: 

Erik Gilbert, Brian Eakin, and Pace Goodman

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Rates, Reliability, and Region

Customer satisfaction and electric utilities.

The conventional wisdom about utility spending is correct, but key factors affecting customer satisfaction aren't obvious—and are tricky to control.

Byline: 

William P. Zarakas, Philip Q Hanser, and Kent Diep

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