Calendar of Events

May 29, 2013 to May 30, 2013 | Chicago, IL
Jun 09, 2013 to Jun 12, 2013 | San Francisco, CA
Jun 10, 2013 to Jun 12, 2013 | Boston, MA

Keywords

Public Utilities Reports

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Disruptive technology

Tools, Platforms and Ecosystems

Can a disruptive technology change the electric customer experience?

Thomas Brunetto

North American energy utilities are investing billions to create a smart grid to enhance service for retail electric customers. The smart grid, a disruptive technology, will provide utilities and customers with access to information about how electricity is used that they’ve never had in the past. More importantly this information can empower customers to take ownership of their consumption profile and demand different products and services.