Calendar of Events

May 29, 2013 to May 30, 2013 | Chicago, IL
Jun 09, 2013 to Jun 12, 2013 | San Francisco, CA
Jun 10, 2013 to Jun 12, 2013 | Boston, MA

Keywords

Public Utilities Reports

PUR Guide 2012 Fully Updated Version

Available NOW!
PUR Guide

This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.

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HP Exstream Enterprise Software

The Social Utility

Mastering multi-channel communications for customer service success.

Paul Woods

Utilities across the country are experimenting with various new ways to communicate with customers—from Twitter feeds to text alerts. But few utilities have figured out how to integrate new media channels into a coherent customer engagement approach. A multi-tiered strategy will best serve the needs of customers—and the utility.