[BETA] Fortnightly

Interviews

For Public Utilities Fortnightly's 75th Anniversary CEO issue, the magazine looked to the horizon and asked these new captains about the planned course for their companies, and for an entire industry.

How IT can allow utilities to invest in customers-and even improve returns-without breaking the bank.

A high quality customer information system (CIS) at a utility company can build revenue streams and promote customer loyalty. But while those are admirable goals, it is not that simple to wade through all the various CIS systems and figure out what a company needs in order to achieve those benefits.

From reporting to trading, utilities try to meet new expectations.

On the issue of global climate change, most utilities have devoted their attention to tracking developments in Washington, D.C., following the rising and falling fortunes of legislation that could result in federal greenhouse gas (GHG) reporting or regulatory requirements. For the most part, utilities have taken comfort in the resolutely anti-regulatory stance of the Bush administration on greenhouse gas emissions.

Two years after 9/11, the industry remains vulnerable.

 

Two years ago the utility industry, like everyone else in America, was blindsided by the terrorist attacks of 9/11. In the aftermath, the rush to secure the grid was on, and the caps on security spending came off-at least for a little while.

Two years later, where are we? Is the grid better protected from attack?

It is, but not by much, according to the experts Fortnightly consulted.

Microsoft's licensing practices push three utilities to re-evaluate their software needs.

The foundation of the Microsoft monopoly over operating systems and productivity applications may be developing hairline cracks, if the experiences of three utilities are any indicator.

Ironically, Microsoft's overly zealous attempts to sign up customers for a yearly licensing subscription program may have pushed these companies, and others, to look at options like Linux and IBM's Lotus SmartSuite.

The instant messaging wildfire spreads to the utilities industry.

Utilities are starting to take a good, hard look at incorporating instant messaging (IM) into their business. (Never heard of IM? Check out our primer in the sidebar.)

The next big trend is to make network resources more interchangeable and less expensive.

Information technology (IT) infrastructure should be more like the infrastructure that generates electricity, IT consultants say, and at least one Texas utility is listening.

Forrester Research labels its vision for IT infrastructure "Organic IT" and promises that this new kind of infrastructure will save companies big bucks in the long run, without requiring a rip and replace of existing hardware and software.

California Gov. Gray Davis named Michael Peevey president of the state's PUC, replacing Loretta Lynch. Lynch was expected to remain with the commission until the completion of her term, in January 2005. Peevey has served on the commission since March of 2002. He previously was president of Edison International. Davis also appointed Susan Kennedy commissioner, replacing Henry Duque.

Richard G. Newman, chairman and CEO of AECOM Technology Corp., joined the Sempra Energy board of directors.

After the Shakeout: Another Look at the Georgia Gas Market